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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following is NOT the responsibility of service catalogue management?

A) Ensuring that information in the service catalogue is consistent with information in the service portfolio
B) Ensuring that all operational services are recorded in the service catalogue
C) Ensuring that service level agreements are maintained
D) Ensuring that information in the service catalogue is accurate

2. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management

A) 1, 2 and 3 only
B) 3 and 4 only
C) All of the above
D) 1, 2 and 4 only

3. What is the result of carrying out an activity, following a process or delivering an IT service known as?

A) Outcome
B) Problem
C) Change
D) Incident

4. Which one of the following functions would be responsible for the management of a data centre?

A) Application management
B) Facilities management
C) Technical management
D) Service desk

5. What are the categories of event described in the UIL service operation book?

A) Warning, reactive, proactive
B) Scheduled, unscheduled, emergency
C) Informational, warning, exception
D) Informational, scheduled, normal

Solutions: