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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Commerce Cloud | 11-20% | - Order management - Commerce solution architecture - Storefront and catalog management |
| SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| SAP Integration Suite | 11-20% | - Integration strategy and architecture - Open Connectors - Cloud Integration capabilities - API Management |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Campaign management - Customer segmentation |
| Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - In-app extensibility - Side-by-side extensibility using SAP BTP |
| The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Sales process configuration - Integration with back-end systems |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. You want to create a solution that will provide a flexible mechanism for assessing fraud risk during order placement. The rules for the fraud check may change from time to time according to business needs.
Which of the following is a SAP BTP, Kyma runtime component you would use to implement this use case?
Note: There are 2 correct answers to this question.
A) API Rule
B) Replica Set
C) Pod
D) Event
2. Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.
A) SAP Revenue Recognition
B) SAP Translation Hub
C) Quotation Recommendation
D) Document Information Extraction
E) Data Attribute Recommendation
3. Which SAP Build components can be used to create low-code/no-code based projects?
Note: There are 3 correct answers to this question.
A) SAP Build Apps
B) SAP Build Code
C) SAP Build Work Zone
D) Low-Code-No-Code Composer Integration
E) SAP Build Process Automation
4. Which of the following can be used to extend SAP applications via a provided interface?
Note: There are 2 correct answers to this question.
A) Core extensibility
B) In-app extensibility
C) In-system extensibility
D) Side-by-side extensibility
5. Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.
A) Contracts
B) Sales Quotes
C) Opportunities
D) Leads
E) Sales Orders
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C,D,E | Question # 3 Answer: A,C,E | Question # 4 Answer: B,D | Question # 5 Answer: B,C,D |






