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EXIN ITIL Foundation (V4) Sample Questions:

1. What is recommended by the guiding principle 'progress iteratively with feedback'?

A) An assessment of how all the parts of an organization will affect an improvement initiative
B) An improvement initiative that is broken into a number of manageable sections
C) The identification of all interested parts at the start of an improvement initiative
D) A current state assessment that is carried out at the start of an improvement initiative

2. Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

A) Change enablement
B) Service request management
C) Incident management
D) Service desk

3. How should an organization include third-party suppliers in the continual improvement of services?

A) Ensure suppliers include details of their approach to service improvement in contracts
B) Require evidence that the supplier implements all improvements using project management practices
C) Ensure that all supplier problem management activities result in improvements
D) Require evidence that the supplier uses agile development methods

4. What is the MOST important reason for prioritizing incidents?

A) To help information-sharing are learning
B) To ensure that incidents with highest impact are resolved first
C) To provide links to related changes and known errors
D) To ensure that user expectations are realistic

5. Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

A) value
B) provision
C) consumption
D) management

Solutions: