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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice needs the right culture to be embedded across the entire organization?

A) Change enablement
B) Service level management
C) Service request management
D) Continual improvement

2. Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

A) Execute improvement actions
B) Define measurable targets
C) Evaluate measurements and metrics
D) Perform baseline assessments

3. Which is a key consideration for the guiding principle 'keep it simple and practical'?

A) Ignore the conflicting objectives of different stakeholders
B) Start with a complex solution, then simplify
C) Understand how each element contributes to value creation
D) Try to create a solution for every exception

4. Which TWO statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available
stakeholder groups
3. Organizations should decide which one of the guiding principles is
relevant to them
4. Organizations should consider how the guiding principles interact
with each other

A) 1 and 4
B) 3 and 4
C) 2 and 3
D) 1 and 2

5. Which TWO are inputs to the service value system?
1. Demand
2. Products
3. Value
4. Opportunity

A) 1 and 4
B) 3 and 4
C) 2 and 3
D) 1 and 2

Solutions: