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HP HP2-E59 Exam Syllabus Topics:

HP Introduction to Selling Servers, Storage, Networking and Services Sample Questions:

1. During which stage of the customer buying cycle do you ask clarifying questions?

A) Identify Requirements
B) Evaluate Options
C) Recognize Needs
D) Purchase Solution

2. Which HP online tool makes it easy to select the right HP solution bundle to recommend to a small or medium business?

A) HP Insight Online
B) LAN Desk solution for HP
C) Hpshopping.com
D) HP JRIT

3. Your customer has purchased an HP Simply StoreIT solution. What should you do next?

A) Show how the solution addresses the customer's needs.
B) Identify new opportunities.
C) Ask clarifying questions.
D) Address potential objections.

4. Which benefit does an HP Care Pack offer that the HP standard product warranty does not?

A) Firmware and software upgrades
B) Replacement of defective parts
C) Support outside of standard business hours
D) Troubleshooting support

5. What does an IBM customer need to buy for services that are comparable to HP Proactive care?

A) HP Proactive care for IBM solutions
B) Third-party dedicated services
C) Credits-based services
D) Multiple services or a custom contract

Solutions: