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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Organization Setup and Administration | 20% | - Initial Configuration
|
| Topic 2: Architect and Automation | 15% | - Flow Design
|
| Topic 3: Routing and Contact Center Configuration | 25% | - Queue Management
|
| Topic 4: Monitoring, Reporting and Troubleshooting | 15% | - Performance Monitoring
|
| Topic 5: Telephony and Infrastructure | 25% | - Number Management
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
What are two methods for creating a conference call in Genesys Cloud?
- A. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
- B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
- C. Have all attendees call you. When all calls are active, click the Start Conference button.
- D. With multiple active calls, click and drag an unselected call onto the previously selected call details.
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
- A. Add a priority of "high" to this document.
- B. Number the documents in such a way that this one appears at the top of the list.
- C. Make sure you name the document in a way that is easy to search for.
- D. Add meaningful tags to the document.
You can select multiple files to upload into a workspace in the Documents feature.
- A. True
- B. False
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 5
- B. 4
- C. 3
- D. 2
Calling Name and Address can be overridden.
- A. True
- B. False
Sidney 
Craig 
Kelly 
Kerr 
Tim 
Yvette 
Nat 
Rachel 
Eartha 
Chester 
Howar 
Wendell 
Lester 
Kelly 
Margaret 
