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Avaya Oceana® Solution Support Sample Questions:

1. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
C) CSC uses AES to control and monitor Session Manager voice calls and resources.
D) CSC communicates with Communication Manager through the DLG Interface in the AES.

2. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Communication Manager
B) Avaya Aura Experience Portal IVR Application
C) Avaya Aura Session Manager
D) Avaya Aura Application Enablement Services

3. When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A) /vat/log/Avaya/services/event.log
B) /var/log/Avaya/dcm/event.log
C) /var/log/Avaya/cs/evenUog
D) /var/log/Avaya/eventing/attivemq.log

4. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Change the CSC user password in AES server and reboot AES.
B) Match the correct CSC user password In AES and CSC service.
C) Reboot the AES server and re deploy CSC service.
D) Redeploy CSC Service and reboot Oceana Cluster 1.

5. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Remove the Agent ID from Communication Manager.
B) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
C) Add the new Avaya Oceana agent using Control Manager.
D) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.

Solutions: