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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Deployment | - Backup and recovery procedures - Integration with SIP, IVR, and external systems - Deployment best practices |
| Topic 2: System Administration and Maintenance | - System monitoring and troubleshooting - Logging, reporting, and performance tuning - User, role, and security management |
| Topic 3: Proactive Outreach Manager (POM) Implementation | - Outbound dialing strategies and rules - Campaign setup and management - POM installation and configuration |
| Topic 4: Avaya Aura Experience Portal Architecture and Components | - Integration with Avaya Aura platform - System architecture and core components overview - Media processing and call flow basics |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)
- A. $POM_HOME/logs/CmpDirService.out* log files
- B. $POM_.HOME/logs/CmpMgrService.out* log files
- C. $POM__HOME/logs/PIM _CmpMgr.log* log files
- D. $POM_HOME/logs/PIM_CmpDir.log* log files
- E. $POM _HOME/logs/PIM_Web.log log* files
Correct Answer: C,D 🗳️
Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?
- A. DNCREQ
- B. Restricted DNC
- C. DNC
- D. Restricted
Correct Answer: B 🗳️
You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.
What should you do to fix the problem?
- A. Start your Media Processing Platform (MPP) servers.
- B. On the Report Data Configuration page of the EPM, enable Periodic Download.
- C. On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
- D. On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.
Correct Answer: C 🗳️
You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
- A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
- B. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
- C. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
- D. Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
Correct Answer: B 🗳️
A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?
- A. 15 days
- B. 30 days
- C. 3 days
- D. 7 days
Correct Answer: B 🗳️
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