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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 2: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 3: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 4: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Topic 5: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Topic 6: Call Flow Analysis | 15%-20% | - Call Processing
|
Avaya Aura® Core Components Support Certified Sample Questions:
1. In addition to System Parameters IP options in Communication Manager, System Manager SIP User Communication Profile (remote worker settings), and Media Server (AAMS) Public Network settings, which other area may require troubleshooting for a remote worker connected to a public network, over an office worker connected to the corporate private network?
A) Session Border Controller configuration
B) SIP User Profiles in System Manager
C) Media Server (AAMS) Private Network settings
D) System Parameters sip options in Communication Manager
E) Firewall rules on the remote worker's device
2. What information can be found when running the display node-names ip command?
A) type and IP address
B) IP address and type
C) name and IP address
D) type and link number
E) name and link number
F) MAC address and IP address
3. What is the name of the packet capturing utility embedded in most Linux Servers, including Avaya Aura Communication Manager (CM)?
A) cshark
B) pcap
C) tshark
D) wshark
E) snort
4. Which five statements about media-processing resources (DSPs) are true? (Choose five.)
A) Two-party calls originated by H.323 stations, trunks, or media gateways, and terminated by SIP stations or trunks, cannot shuffle.
B) Two-party calls originated by SIP stations or trunks, and terminated by H.323 trunks, media gateways, or other vendors' H.323 stations, will typically shuffle if CM is configured to do so.
C) If a direct media path cannot be established between two IP endpoints, the call will fail from release 7.0.
D) CM can use DSP resources for features such as conferencing, music-on-hold, and voice messaging.
E) H.323-H.323 two-party calls will always shuffle to establish a direct media path if CM is configured to do so.
F) SIP-SIP multi-party calls will shuffle to establish a direct media path if CM is configured to do so.
G) SIP-SIP two-party calls will always use SIP Direct Media if Communication Manager (CM) is configured to do so.
5. What command is used in Linux to start a previously stopped Communication Manager?
A) start -s CommunicaMgr
B) restartCM
C) start CM
D) start -s CM
E) start CommunicationManager
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A,C,D,E,G | Question # 5 Answer: A |






