Real Avaya 37820X Exam Questions [Updated 2023]
37820X Exam Dumps Pass with Updated 2023 Avaya Midsize Solution Design Exam
To prepare for the Avaya 37820X certification exam, candidates are required to have a solid understanding of Avaya products and solutions, as well as experience in designing and implementing Avaya solutions in midsize businesses. Candidates can also take advantage of the Avaya Learning Center, which provides a wide range of training courses, study materials, and practice exams to help them prepare for the certification exam. Additionally, candidates can benefit from the Avaya Mentor program, which offers personalized coaching and mentoring to help them prepare for the exam.
NEW QUESTION # 39
Refer to the Scenario: H&H Ticket.
H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)
- A. Modify their personal directory.
- B. Create personal short codes.
- C. Correct their personal entry in the system directory.
- D. Button programming
Answer: C,D
NEW QUESTION # 40
Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?
- A. Custom reports
- B. Voice Recording Library
- C. Realtime
- D. Agent Dashboards
Answer: D
NEW QUESTION # 41
A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
- A. DECT Is voice only and the chance of hacking Is minimal,
- B. DECT supports longer distances than Wi-Fi.
- C. WiFi provides voice and data access for users.
- D. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
Answer: A
NEW QUESTION # 42
What is the Vantage Voice Assistant?
- A. A Vantage application from the Apple app store
- B. An optional licensed feature for any Vantage device
- C. A Vantage application for the K155
- D. A Vantage application from the Google Play store
Answer: D
NEW QUESTION # 43
Refer to the IT-FAC scenario and exhibits.
The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B.
As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution.
For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)
- A. It operates on a separate DECT network.
- B. It uses a line of ruggedized endpoints.
- C. It utilizes the WiFi network of APs.
- D. It supports off-premise connectivity.
Answer: B,C
NEW QUESTION # 44
Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
- A. one-X Mobile Preferred using iOS or Android smartphones
- B. Avaya Communicator using iOS or Android smartphones
- C. one-X Mobile Preferred using Windows smartphones
- D. Scopia Mobile using iOS or Android smartphones
Answer: A
NEW QUESTION # 45
A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?
- A. The features supported on BCM are the same as the IP Office.
- B. The existing sets will operate the same on the IP Office.
- C. There will be some operational or feature differences.
- D. IP Office supports ail BCM sets.
Answer: A
NEW QUESTION # 46
Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
- A. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
- B. The incoming trunk must be digital and the outgoing can be analog or digital.
- C. The incoming and outgoing trunk must be digital.
- D. The incoming and outgoing trunk can be analog or digital.
Answer: B
NEW QUESTION # 47
Which two statements describe the competitive advantages of the Avaya Midsize Solution? (Choose two.)
- A. It delivers a lower total cost of ownership compared to all major vendors.
- B. It Is available in more deployment options than other major vendors.
- C. It supports a broader range of endpoints types.
- D. It focuses on the customer's IT relevant needs.
Answer: A,B
NEW QUESTION # 48
Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?
- A. Custom reports
- B. Realtime
- C. Agent Dashboards
- D. Recording Library
Answer: C
NEW QUESTION # 49
Refer to the Scenario: Bittersweet Coffee Company (BCC).
When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?
- A. Avaya Session Border Controller for Enterprise
- B. 1600 series telephone sets
- C. Voicemail Pro
- D. Avaya one-X Mobile
Answer: A
NEW QUESTION # 50
Refer to the Scenario: H&H Tick.
Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?
- A. A virtualized high availability Hyper-V deployment
- B. A high availability deployment on three Dell servers
- C. A high availability deployment on two Dell servers
- D. A high availability deployment on two Portwell Cad servers
Answer: D
NEW QUESTION # 51
Refer to the Scenario: IT-FAC.
For this customer, you have decided to install High Availability (HA. for the Session Border Controller for Enterprise (SBCE) with 15 SIP trunks.
In addition to the hardware, which licensing is required for this solution?
- A. 15 Standard licenses and 15 Standard HA licenses
- B. 15 Standard licenses; since HA Is included with the Standard license
- C. 30 Standard licenses; since you need to duplicate the Standard licenses for HA
- D. 15 Standard licenses and 15 Advanced licenses; since HA requires Advanced licenses
Answer: B
NEW QUESTION # 52
Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)
- A. Web Chat
- B. Scanned Documents
- C. MMS Text Messages
- D. Predictive Outbound
Answer: C
NEW QUESTION # 53
Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
- A. IP Office tracks that information and It Is provided In a CSV format.
- B. IP Office does not track that Information but It is available using a third-party call accounting application.
- C. IP Office tracks that information and It can be reviewed using the built-in reports.
- D. IP Office does not track that information but it is available with a call center application.
Answer: C
NEW QUESTION # 54
Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
- A. one-X Mobile Preferred using iOS or Android smartphones
- B. Avaya Communicator using iOS or Android smartphones
- C. one-X Mobile Preferred using Windows smartphones
- D. Scopia Mobile using iOS or Android smartphones
Answer: A
NEW QUESTION # 55
You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and 200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
- A. 410 Telephony users and 225 UC users
- B. 200 Telephony users and 435 UC users
- C. 400 Telephony users and 235 UC users
- D. 210 Telephony users and 425 UC users
Answer: B
NEW QUESTION # 56
With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
- A. The color display
- B. The JBM24/JEM24 button module
- C. The J100 wireless module
- D. The built-in volume boost
Answer: A
NEW QUESTION # 57
You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and
200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
- A. 410 Telephony users and 225 UC users
- B. 200 Telephony users and 435 UC users
- C. 400 Telephony users and 235 UC users
- D. 210 Telephony users and 425 UC users
Answer: B
NEW QUESTION # 58
Refer to the exhibit.
You have just finished your discovery conversation with a multi-location, midsize customer.
What would you do to use the generic functional UC&C architecture shown in the exhibit?
- A. Cross out functionality not requested by the customer.
- B. Create a version of this diagram for each location.
- C. Add the specific product names for components in your solution.
- D. Add In quantities for each of the components in your solution.
Answer: A
NEW QUESTION # 59
For your customer, you have decided to configure an IP Office Server Edition.
Using Just the primary server, which types of internal collaboration are available for the power users?
- A. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses
- B. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
- C. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
- D. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
Answer: B
NEW QUESTION # 60
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. Avaya one-X Mobile Preferred
- B. Avaya Communicator for Web
- C. IP Office Web Client
- D. Avaya IX Workplace Web Client
Answer: A,B
NEW QUESTION # 61
Refer to the Scenario: H&H Tick.
Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?
- A. A virtualized high availability Hyper-V deployment
- B. A high availability deployment on three Dell servers
- C. A high availability deployment on two Dell servers
- D. A high availability deployment on two Portwell Cad servers
Answer: D
NEW QUESTION # 62
To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?
- A. Preferred Edition with VMPro
- B. Essential Edition with an external PC to run Avaya Call Reporting
- C. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
- D. Preferred Edition with VMPro and an IP Office CTI license
Answer: C
NEW QUESTION # 63
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