C_C4H51_2405 Dumps for Pass Guaranteed - Pass C_C4H51_2405 Exam 2025 [Q24-Q41]

C_C4H51_2405 Dumps for Pass Guaranteed - Pass C_C4H51_2405 Exam 2025

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 2	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 3	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 4	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 5	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

 

NEW QUESTION # 24
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

• A. Set up an approval process.
• B. Define a template.
• C. Activate Live Activity Configuration.
• D. Create a customer and assign an email address.

Answer: B,D

NEW QUESTION # 25
Which of the following describes how permissions work in SAP Service Cloud?

• A. Restricted access rights override any unrestricted access you have defined.
• B. You can decide if the access rights should override any defined restrictions for each view.
• C. Unrestricted access rights override any restrictions you have defined.
• D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Answer: C

NEW QUESTION # 26
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Routing rules can be applied to warranties.
• B. The system can be set up so that certain incident categories are not covered.
• C. The agent is prompted to upsell a warranty to the customer.
• D. When an agent creates a ticket with a registered product, the warranty is automatically determined.

Answer: B,D

NEW QUESTION # 27
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

• A. A workflow rule was not scheduled to trigger the determination.
• B. SLAS are not configured in fine-tuning.
• C. SLAs are not activated in project scoping.
• D. The determination rules have been configured, but not activated.

Answer: C,D

NEW QUESTION # 28
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

• A. Maintenance plan
• B. Sales contract
• C. Custom fields
• D. Priority

Answer: A,D

NEW QUESTION # 29
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

• A. Mashup service
• B. Channel direction
• C. Ticket type
• D. Channel type
• E. Notification type

Answer: B,D,E

NEW QUESTION # 30
Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

• A. Skills
• B. Registered products
• C. Service contracts
• D. Measurements

Answer: B,D

NEW QUESTION # 31
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

• A. Party roles
• B. Delegation rules
• C. SLA Determination
• D. Determination of involved parties

Answer: A,D

NEW QUESTION # 32
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

• A. Add a reference to an account
• B. Add a reference to a service contract
• C. Use email as a response to a ticket
• D. Add an account team member

Answer: A,B

NEW QUESTION # 33
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

• A. Download the template.
• B. Schedule an MDRO job.
• C. Map the data fields to the data fields offered in the template.
• D. Delete the header with the field names in the template.

Answer: A,C

NEW QUESTION # 34
Which of the following elements can you configure for the object ticket using the fine-tuning function?

• A. Ticket routing
• B. Skills
• C. Milestones
• D. Parties involved

Answer: C,D

NEW QUESTION # 35
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

• A. Remove the personal data from the business user
• B. Create territory hierarchy levels
• C. Assign employee to an organizational unit
• D. Assign restriction rules

Answer: C,D

NEW QUESTION # 36
Which model can be used for ABAP cloud-native development?

• A. The SAP S/4HANA Cloud Extensibility Model
• B. ABAP RESTful Application Programming Model
• C. The ABAP Cloud Development Model

Answer: B

NEW QUESTION # 37
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

• A. Social media channel configuration
• B. Scoping in the Configuration Workbench
• C. Approval process for social media import run
• D. Work distribution

Answer: A,D

NEW QUESTION # 38
What do you need to create accounts?
Note: There are 2 correct answers to this question.

• A. Assignment to an organizational unit
• B. Access rights
• C. User ID
• D. Business role

Answer: A,B

NEW QUESTION # 39
Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.

• A. Ticket
• B. Maintenance plan
• C. Contract
• D. Warranty

Answer: A,B

NEW QUESTION # 40
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

• A. Territories
• B. Business roles
• C. Code list restrictions
• D. Validation rules

Answer: A,B

NEW QUESTION # 41
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