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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
D) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call

2. A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

A) 12U
B) 2U
C) 6U
D) 8U

3. Which three are required to get UMS working on a client PC? (Choose three.)

A) VoiceMail Pro installed with the UMS option loaded on a server
B) UMS Client application installed on the user's PC
C) MAPI Profile installed and configured on the VoiceMail Pro server
D) UMS Web Service is enabled on the User Profile in the configuration
E) a compatible Internet browser

4. Which tool should be used to reduce conflicts within the SCN?

A) Line Renumber
B) MSN Configuration
C) Unique User Names Tool
D) Extension Renumber

5. When installing one-X Portal for IP Office, what is the maximum number of systems that will be supported within a Small Community Network (SCN) on a single server?

A) 16
B) 48
C) 32
D) 8

Solutions: