Universal Containers (UC) sell Service Contracts to their customers. One of the terms of the Service Contract determines that a UC technician will perform annual maintenance on all the customer's Assets until the contract expires.
UC would like to ensure that when a technician is sent to the customer, the maintenance work is completed in a single visit, and all covered Assets are listed on the Work Order's Service Report.
What Maintenance Plan configuration should a consultant recommend UC?

• A. 'Work Order Generation Method' is set to blank and 'Service Appointment Generation Method' is set to
  'One Service Appointment per Work Order'
• B. 'Work Order Generation Method' is set to 'One Work Order Line Item per Asset' and 'Service Appointment Generation Method' is set to 'One Service Appointment per Work Order'
• C. 'Work Order Generation Method' is set to 'One Work Order per Asset' and 'Service Appointment Generation Method' is set to 'One Service Appointment per Work Order'
• D. 'Work Order Generation Method' is set to 'One Work Order Line Item per Asset' and 'Service Appointment Generation Method' is set to 'One Service Appointment per Work Order Line Item'

Green Energy Solutions employs a field workforce and must ensure they have coverage to respond to emergencies, which may occur at any given time. GES' field service organization consists of several business units configured as Service Territories, of which a resource may support simultaneously.
Resources do not work in more than a single timezone at a given time, however, GES is looking for a solution to allow their resources to be available for emergency work in the off-hours, in all the territories that they may support.
Which solution should a consultant recommend?

• A. Service Resources cannot be assigned to more than one Service Territory
• B. Create a shift for each Service Territory the Service Resource may belong to, set the time slot type to
  'Designated' to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
• C. Create a shift for the Service Resource without a specified Service Territory, set the time slot type to
  'Designated' and verify that the shift is contained in the Primary Territory membership dates
• D. Create a shift for the Service Resource without a specified Service Territory, use recordset filter criteria to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates

Which two statements describe 'Global Optimization' accurately?

• A. It's recommended to run Global Optimization during the day of service to fix unexpected in-day changes
• B. Optimization can move appointments that were previously scheduled, meaning that the optimizer can slide scheduled service appointments right or left of their current time slot
• C. The Global Optimization process can assess millions of time slots and mobile worker options to produce schedules
• D. Global Optimization is the only process that supports Service Objectives and Work Rules that are defined in the Scheduling Policy
• E. Global Optimization runs faster than the Auto Scheduling process

A customer wants to assign work to Resources by postal code coverages, each Resource covering one or more postal codes. The solution must also support Scheduling and Optimization.
What should a consultant recommend to meet the customer's requirements?

• A. Model each postal code as a skill, assign the skill to the relevant Resources, and set the skill as a required skill for each Service Appointment within the postal code area
• B. Model each postal code as a record in a custom object, and use the 'Extended Match' Work Rule to assign the Resources to Appointments within their postal code coverage using another custom junction object
• C. Define each postal code as a Service Territory, assign Resources through STM (Service Territory Member) record to the Territory they need to cover
• D. Use 'Match Fields', set the relevant postal code coverage on the resources level and on the Service Appointment level

Which parts of the 'Dispatcher Console' support adding Custom Actions? (Choose 3 options)

• A. Individual Service Resources in the Gantt
• B. Multiple Service Resources in the Gantt
• C. Individual Service Appointments in the Appointment list
• D. Child Service Territories in the Gantt
• E. Multiple Service Appointments in the Appointment list