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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A) Yes
B) No

2. A Mac Pro sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Hold the mouse button down for several seconds to regain cursor control.
B) Hold the eject button down for several seconds to reset the application.
C) Disconnect the power cord and the backup battery for several minutes to reset the SMC.
D) Press the power button for several seconds to try shutting the computer down.

3. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?

A) Discussions
B) User's manual
C) Service manual
D) Downloads

4. Which of the following is NOT one of the three qualities that define a quick fix?

A) eliminates intermittent problems
B) involves little or no risk of harm to the system
C) has little or no cost
D) can be performed quickly

5. A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A) The Combo drive is not capable of burning DVD's.
B) The Mac mini optical drive is malfunctioning.
C) The Mac mini requires a firmware update.
D) The Mac mini requires more RAM.

Solutions: