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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Deployment | - Backup and recovery procedures - Deployment best practices - Integration with SIP, IVR, and external systems |
| Topic 2: System Administration and Maintenance | - Logging, reporting, and performance tuning - User, role, and security management - System monitoring and troubleshooting |
| Topic 3: Avaya Aura Experience Portal Architecture and Components | - System architecture and core components overview - Media processing and call flow basics - Integration with Avaya Aura platform |
| Topic 4: Proactive Outreach Manager (POM) Implementation | - Campaign setup and management - POM installation and configuration - Outbound dialing strategies and rules |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Which statement about Auxiliary Experience Portal Manager (EPM) is true?
- A. More than one Auxiliary EPM server can be added per AAEP 6.0 system.
- B. Auxiliary EPM can be Installed co-resident with MPP server.
- C. Auxiliary I PM ran be installed on a single server AAEP system.
- D. Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
Correct Answer: A 🗳️
Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?
- A. You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running
- B. You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running
- C. You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running
- D. The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running
Correct Answer: C 🗳️
When performing a backup of the Avaya Aura Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two)
- A. Linux
- B. Unix
- C. Oracle Solaris
- D. IBM AIX
- E. Microsoft Windows
Correct Answer: A,E 🗳️
Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?
- A. DNCREQ
- B. Restricted DNC
- C. DNC
- D. Restricted
Correct Answer: B 🗳️
You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
- A. the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
- B. the SMS and Email Connections
- C. the Email Connections and the Maximum Outbound Ports
- D. the Maximum Outbound Ports
Correct Answer: D 🗳️
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