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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers.
When evaluating ideas for this program, which criteria should strategy designers use?

A. Desirability, viability, and feasibility
B. Novelty, privacy, and
C. Competitive advantage, impact, and own ability

Question 2

Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product.
What should a strategy designer do to alleviate the stakeholders' concerns?

A. Share associated Objectives & Key with stakeholders to put the vision in a business context.
B. Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision.
C. Prototype an aspect of the vision that in interact with the current product and share insights

Question 3

The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers activity during workouts.
They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware, What should the strategy designer do to determine whether or not to pursue this product idea?

A. Hire an engineer with experience in consumer devices.
B. Conduct an expert interview in consumer device engineering.
C. Perform secondary research on common hardware issues.

Question 4

Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?

A. Prototyping
B. Concepting
C. Roadmapping

Question 5

A strategy designer is seeing signals of success with a new product that is driving brand loyalty and decreasing consumers' environmental impact. How should a business case be built for continuing sustainable innovation through a view of a full product lifecycle?

A. Source cheaper, locally-grown raw materials.
B. Purchase carbon offsets for energy used in manufacturing.
C. Extend customer journey maps to pre and post purchase.

Solutions: