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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
| Experience Design and Journey Mapping | - Customer journey mapping techniques - Service and experience blueprinting |
| Research and Insights | - Qualitative and quantitative research methods - Customer insights and data interpretation |
| Ideation and Prototyping | - Design thinking principles - Rapid prototyping and validation approaches |
| Strategy Foundations | - Role of a strategy designer in Salesforce ecosystem - Understanding business context and customer strategy |
| Measurement and Iteration | - Defining success metrics and KPIs - Iterative design improvement cycles |
Salesforce Certified Strategy Designer Sample Questions:
Question 1
What element is best described by this definition: way to speed up queries to large databases, they use the external Id field to index records hence facilitating consequent loadings.
A. Data Tiering
B. Custom Indexes
C. Skinny Tables
D. Macros
Question 2
What can be built to allow agents to quickly gather data from a customer while on the phone?
A. Process Builder
B. Screen Flow
C. Workflow Rules
Question 3
What is an Experience Narrative built out of?
A. Concepts
B. Complete stories
C. Ideas
D. Moments that Matter
Question 4
What is the following a definition for: incorporation of ethical principles in the process to develop technical solutions.
A. Tech Ethics
B. Ethics by Design
C. Design Thinking
D. Human-centered Design
Question 5
Within the context of Product Roadmap creation, what are RATs?
A. Cute rodents
B. Required Actions to Take
C. Riskiest Assumptions to Test
D. Repeatable Accessories to Terminate
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: C |
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