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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product.
What should a strategy designer do to alleviate the stakeholders' concerns?

A) Share associated Objectives & Key with stakeholders to put the vision in a business context.
B) Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision.
C) Prototype an aspect of the vision that in interact with the current product and share insights

2. Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?

A) Request product owners to envision future state and provide better requirements.
B) Facilitate a co-creation workshop to help generate ideas grounded in research insights.
C) Clarify requirements and enable quality assurance teams with better acceptance criteria.

3. A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?

A) Prototyping
B) Ideation
C) Journey mapping

4. A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: "How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles?" Which business goal is aligned with this challenge statement?

A) Increase online engagement with the company marketing site
B) Increase overall electric vehicle sales by 20% annually
C) Increase positive environmental impact brand awareness

5. Cloud Kicks wants to improve its business model to be closer to its customers and provide quantifiable improvements to business efficiency.
Which framework should be used to drive the success of the new business model?

A) Feasible, Viable, Impactful
B) Desirable, Feasible, Viable
C) Usable, Feasible, Cost-Effective

Solutions: