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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?
A) IBM Tivoli Monitoring Agent Builder
B) IBM SmartCloud Control Desk
C) IBM Tivoli Service Automation Manager
D) IBM Tivoli Integration Composer
2. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?
A) It provides an overview of the key business units which helps identify the unit managers to interview.
B) It identifies the most important key business units using the IT asset and service management solution.
C) It identifies the key business units and teams supporting IT asset and service management processes.
D) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
3. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?
A) Build a separate instance of IBM SmartCloud Control Desk
B) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
C) Define the new users in the existing IBM SmartCloud Control Desk
D) Buy an additional 5,000 end user licenses
4. What is one aspect of the environment that is important for sizing an IT service management solution?
A) IT staff certifications
B) types of security protocols in use
C) IT processes in use
D) quantity of people involved in the service management processes
5. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?
A) Client browser settings
B) System performance console
C) Advanced workload designer
D) Application logs
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |






