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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Arbitration and Strategy Execution | - Arbitration rules and prioritization logic - Real-time container execution |
| Customer Decision Hub | - Next-Best-Action (NBA) framework - Business Issues, Groups, and Strategies |
| Real-time Decisioning | - Event-driven decision strategies - Real-time customer interaction handling |
| Adaptive Models and AI | - Predictive analytics in decisioning - Adaptive learning models |
| Reporting and Analytics | - Decision strategy performance monitoring - Insights and reporting dashboards |
| Next-Best-Action Designer | - Action prioritization and proposition management - NBA Designer configuration |
| Decisioning Fundamentals | - Decision management concepts - Customer 360 and contextual decisioning |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
Correct Answer:
HOTSPOT
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
Correct Answer:
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
- A. Credit card number
- B. No annual fee credit card
- C. 1% cash back credit card
- D. Credit card status
Correct Answer: B,D 🗳️
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.
- A. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
- B. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
- C. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
- D. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
Correct Answer: D 🗳️
U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
- A. Set up business structure to Sales/CreditCards
- B. Create and configure the real-time container
- C. Define customer contact policies
- D. Create the action and its web treatment
- E. Define customer engagement polices
Correct Answer: A,B,D 🗳️
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