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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. What is the purpose of the continual service improvement (CSI) stage in the Information Technology Infrastructure Library (ITIL)?

A) It focuses on reducing IT costs by implementing saving measures and optimizing resource allocation.
B) It mandates an overhaul of IT systems every year to keep up with technological advancements and industry standards.
C) It ensures IT services are aligned with changing needs, enabling ongoing changes to maintain relevance and effectiveness.
D) It serves as a foundational step before moving on to other stages during the initial implementation of ITIL.

2. Which IT ethics policy discloses some or all of the ways an organization gathers, uses, discloses, and manages customer or client data?

A) Information privacy
B) Email privacy
C) Social media
D) Acceptable use

3. Which advantage does a storyboard provide in a rapid design challenge?

A) It can quickly communicate a solution.
B) It can be used to finalize the product design.
C) It requires extensive resources and time to create.
D) It allows for detailed coding and programming.

4. How can a chief information officer become a transformational leader?

A) By focusing on maintaining existing systems
B) By overseeing non-technical business functions
C) By driving innovation and business growth
D) By prioritizing operational stability and change

5. Which type of storage retains data even when the computer is powered off?

A) Virtual memory
B) Optical drive
C) Random access memory (RAM)
D) Solid state drive (SSD)

Solutions: