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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which competencies are required by the 'service level management' practice?

A) Business analysis and commercial management
B) Problem investigation and resolution
C) Incident analysis and prioritization
D) Balanced scorecard reviews and maturity assessment

2. Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

A) Problem management
B) Incident management
C) Continual improvement
D) Service desk

3. How do 'continual improvement registers' help to create value?

A) By documenting all improvement ideas in a single place
B) By assigning change authorities for change requests
C) By monitoring achievement against service level targets
D) By making improvements visible

4. A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

A) A license allows a user to install a software product
B) A mobile phone enables a user to work remotely
C) A service desk agent provides support to a user
D) A password allows a user connect to a WiFi network

5. Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

A) Execute improvement actions
B) Define measurable targets
C) Evaluate measurements and metrics
D) Perform baseline assessments

Solutions: