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ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| The ITIL Guiding Principles | 14% | - Guiding Principles
|
| The Four Dimensions of Service Management | 15% | - Four Dimensions
|
| ITIL Management Practices | 29% | - Service Management Practices
|
| The Service Value Chain | 17% | - Value Chain Activities
|
| Key Concepts of Service Management | 10% | - Service Management Concepts
|
| The ITIL Service Value System | 15% | - Service Value System Components
|






