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Certified Implementation Specialist - Service Mapping (CIS-SM) Exam Certification Path
Applicants need to be a ServiceNow Certified System Administrator, have experience with at least two end-to-end ServiceNow implementations, and have adequate ServiceNow Scripting expertise to excel in this test. To better train participants to become active implementation experts, ServiceNow also provides an Implementation Bootcamp. The training courses mentioned above are also prerequisites for the exam. As unofficial prerequisites or recommendations, students should take the CIS-SM practice test.
Please download the test blueprint to review what will be discussed to prepare for the exam.
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Every exam can become a difficult one if not well prepared. Lots of study material for this exam is available online, at the official website, and in the form of CIS-SM exam dumps. If students practice these exam dumps and take the CIS-SM practice exams, they can surely overcome the exam difficulty and clear the exam with good grades. Below is a list of topics that students usually find difficult and challenging. Make sure you cover them in detail.
If you have a clear understanding of the following fields, you will have a decent probability of passing CIS-SM:
- SM Configurations, tuning, application, and properties, including event management, demand management, resource management & management of timesheets
- Configuration of management databases such as CI class management and CMDB identification
- Concepts of Service Mapping Pattern Design
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
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ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Patterns and Probes | - Extending and troubleshooting patterns - Pattern design and structure |
| Discovery and MID Server | - Discovery process and patterns - MID Server configuration and troubleshooting |
| Service Mapping Fundamentals | - Use cases and business value - Service Mapping concepts and architecture |
| Troubleshooting and Maintenance | - Performance and optimization - Service mapping errors and logs |
| Application Identification and Mapping | - Identification rules - Service mapping execution and validation |
| CMDB and Data Quality | - CMDB structure and relationships - Data normalization and reconciliation |






