Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• Use the asset database
• Check system maintenance and health of appliances
• Configure and manage domain and tenants
• Configure and manage retention policies (i.e., data and assets)
• Plan QRadar upgrade and migration
• Configure event flow sources and custom properties
• Create, review and modify rules, building blocks and reference sets
• Manage the license per allocation
• Create and manage saved searches, index, global views, dashboards and reports
• Maintain configuration and data backups
• Configure and apply network hierarchy
• Monitor QRadar Notifications and error messages
• Review and interpret system monitoring dashboards
• Interpret the basic logs (e.g., qradar.error, qradar.log)
• Create and administer users, user roles, and security profiles
• Configure global system notifications
• Explain error messages and notifications
• Use apps and tools for monitoring (e.g., QDI, assistant app, incident overview, DrQ)
• Review documentation and release notes
• Demonstrate knowledge of key commands to interpret QRadar services and processes
• Plan and design QRadar deployment
• Monitor QRadar performance
• Use embedded troubleshooting tools and scripts
• Perform QRadar updates, patches and upgrades
• Deploy and manage applications and content packages
• Monitor offenses and detect anomalies
• Verify QRadar processes and services
• Add Managed Hosts
• Perform migration (e.g., backup and restore, import and export content)
• Schedule and run a VA scan
• Implement and install QRadar

Reference: https://www.ibm.com/training/certification/C0003602

How to book the IBM Certified Associate Administrator - IBM QRadar

To apply for the IBM Certified Associate Administrator - IBM QRadar, You have to follow these steps:

• Step 1: Go to the EC 312-38 Official Site
• Step 2: Read the instruction Carefully
• Step 3: Follow the given steps
• Step 4: Apply for the EC 312-38 Exam

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Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• Implement solution, workaround or fix, as provided by IBM.
• Logging all calls
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Providing regular status updates
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• All communication with your End User
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Identify known errors and provide resolution to End User
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Managing End User satisfaction issues
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Include the Technical Support as specified in the applicable
• As feasible providing solutions, workarounds or fixes for errors / problems
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Having committed responses times
• Tracking customer incidents / cases
• Assigning severity
• Setting realistic expectations
• Have and maintain a system
• confirming next steps in problem investigations
• Providing regular status updates,
• Obtaining additional information for debugging
• Managing cases from the first call through to resolution

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