SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
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C-C4H510-04 Exam Certification Details:
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Duration: | 180 mins |
| Level: | Associate |
| Languages: | English |
| Exam: | 80 questions |
| Cut Score: | 63% |
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SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Overview | - Architecture and positioning within SAP Customer Experience suite - Key features and capabilities |
| Topic 2: Integration and Extensibility | - UI adaptation and extensibility tools - APIs and communication arrangements - Integration with SAP ERP and SAP S/4HANA |
| Topic 3: Service Processes | - Case management lifecycle - Ticket handling and service requests - Escalation and SLA management |
| Topic 4: Analytics and Reporting | - Dashboards and KPIs - Standard reporting tools |
| Topic 5: Master Data Management | - Data replication and integration basics - Account and contact management - Product and service data |
| Topic 6: System Configuration | - Business roles and work centers - Organizational structure setup - Basic system settings and adaptation |
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