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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.

A) Contract
B) Customer
C) Installed base
D) Registered product

2. Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.

A) The template structure is predefined and CANNOT be changed
B) There is a template available for each object that allows tool-supported migration
C) You do NOT need to know the definitions of each of the fields
D) For each object to be migrated, the CSV fields must be mapped to the fields in the system
E) You can upload the data only once

3. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.

A) Page layouts
B) Mush-ups
C) Code list restrictions
D) Language adaption

4. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Create social media channels
B) Build a workflow rile
C) Set up notification of delegates
D) Configure e-mail channels

5. Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?

A) Ticket
B) Promotion
C) Activity
D) Campaign

Solutions: