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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Device Setup and Configuration | - Network and connectivity configuration - Initial device activation and setup - User profile and account configuration |
| Messaging and Communication Services | - BlackBerry Hub configuration - Messaging troubleshooting - Email setup and synchronization |
| BlackBerry 10 Architecture and Platform Overview | - BlackBerry 10 OS fundamentals - Security model overview - Device hardware and software components |
| Security and Troubleshooting | - Application permissions and sandboxing - Common device and service issues resolution - Device encryption and security features |
| BlackBerry Enterprise Service (BES10) Integration | - Policy and compliance management - Device enrollment and management - BES10 architecture and components |
BlackBerry 10 Support Specialist Sample Questions:
A user launches the BlackBerry World and receives an error that the device could not connect to server. What does this indicate?
- A. The mobile network radio is not enabled and account is not provisioned.
- B. The NFC radio is not enabled.
- C. The airport mode is not enabled.
- D. The device radio is not enabled and provisioned.
Correct Answer: D 🗳️
A user reports that they are unable to enable BlackBerry (BB) Protect. What steps should they follow to make sure that it is enabled?
- A. Swipe down, go to Settings.
- B. Swipe down, go to Settings, click on Location Services.
- C. Swipe down, go to Settings, click on Security, enable Device password.
- D. Swipe down, go to Settings, click on BB Protect.
Correct Answer: D 🗳️
What is the share address of the BlackBerry Smartphone internal device storage?
- A. //IP Address OfDevice\media
- B. //Device Name\storage
- C. http://IP Address Of Device:3101
- D. smb://lP Address Of Device/shared
Correct Answer: A 🗳️
Which of the following is a valid way to delete user installed applications?
- A. Use the BlackBerry Desktop Manager to delete applications.
- B. Connect the BlackBerry 10 (BB10) Device using USB and use the BlackBerrylinkto delete applications.
- C. Use the BlackBerry Link to delete applications using the Wi-Fi link.
- D. Tap and hold on any application on the home screen to be able to delete or move an application.
Correct Answer: D 🗳️
What is expected when the number of license seats is exceeded and the grace period is over?
- A. New activations will be blocked.
- B. The smartphone/tabletwill be activated but with a warning.
- C. Only limited functionality is enabled.
- D. The last activated smartphoneyTablet is de-activated.
Correct Answer: A 🗳️
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