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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery and Customer Success | 27% | - Facilitate customer engagement and requirement gathering
|
| Topic 2: Operational Excellence | 23% | - Monitor and optimize platform operations
|
| Topic 3: Implementation Strategy | 22% | - Plan deployment and delivery methodology
|
| Topic 4: Multi-Cloud Architecture | 28% | - Design scalable Salesforce multi-cloud solutions
|
Salesforce Certified B2C Solution Architect Sample Questions:
An organization currently has separate teams supporting Service Cloud, Marketing Cloud, store operations with a point-of-sale solution, and eCommerce with Commerce Cloud. Each business unit has their own key performance indicators (KPIs) but the organization is struggling to understand the big picture and improve customer engagement with the brand.
In which two ways would Salesforce CDP help in this scenario?
Choose 2 answers
- A. It provides cross-channel analytics using pre-built, native dashboards and charts within the unified profile.
- B. It can power experiences through other channels like Marketing Cloud Engagement by activating customer segments.
- C. It ingests customer data from each system and uses matching rules to find records representing the same person, uniting them under a Unified Individual.
- D. It creates one Individual record that replaces the system-specific records in other products, creating a unified view of the customer.
Correct Answer: B,C 🗳️
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Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designing the flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?
- A. Commerce Cloud Email Service
- B. Marketing Cloud Journey Event
- C. Service Cloud Email Service
- D. Marketing Cloud Triggered Send
Correct Answer: D 🗳️
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A university has several small departmental organizations scattered across different colleges. Each of which has its own finances, business processes, and strategies that are sometimes at odds. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs.
What should a Solution Architect recommend to meet their needs?
- A. Marketing Cloud with multiple business units and a single Salesforce org with Divisions for consolidating existing departmental orgs
- B. Marketing Cloud with Enterprise Communication Strategy, Marketing Cloud Connect, and multiple existing Salesforce orgs
- C. Marketing Cloud with multiple business units, Marketing Cloud Connect, and multiple existing Salesforce orgs
- D. Marketing Cloud with Enterprise Communication Strategy and a single Salesforce org with Connected Campus for consolidating existing departmental orgs
Correct Answer: D 🗳️
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A marketing team is using Sales Cloud web-to-lead forms to capture leads. The company recently acquired Marketing Cloud and wants to ensure that the data is synchronized to Marketing Cloud without losing data and without creating duplicate contacts.
Which consideration should a Solution Architect voice to the marketing team when designing this solution?
- A. The contact delete framework in Marketing Cloud can be used to resolve duplicate contacts and associated billing challenges.
- B. Web-to-lead forms trigger Marketing Cloud journeys without creating leads in Salesforce.
- C. Leads and contacts are unique records in Marketing Cloud.
- D. Leads can be merged and converted in Marketing Cloud.
Correct Answer: C 🗳️
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An organization wants to implement B2C Commerce, Marketing Cloud, and Service Cloud in a phased manner with the goal of keeping the overall project manageable and achieving a quick return on investment.
Their current legacy commerce system is home grown and has frequent, costly outages- making this the highest priority for replacement. The current marketing platform collects only basic analytics from email marketing campaigns and has no awareness of the larger customer context. Currently, the call center meets most customer needs but the process is time-consuming and forces the agent to interact with multiple disconnected systems.
Which two implementation strategies should a Solution Architect recommend when rolling out an integrated customer experience across B2C Commerce, Marketing Cloud, and Service Cloud?
Choose 2 answers
- A. Implement all three clouds at the same time; the primary identifiers for all three clouds must be synced to the others from the start in order to achieve a unified experience.
- B. Implement Marketing Cloud and Service Cloud together in one phase after B2C Commerce to ensure that they share a common view of the customer from the beginning.
- C. Implement Marketing Cloud immediately after B2C Commerce in order to leverage the Marketing Cloud Contact Key as the Service Cloud Contact ID when Service Cloud is implemented later.
- D. Implement Service Cloud immediately after B2C Commerce in order to leverage the Service Cloud Contact ID as the Marketing Cloud Contact Key when Marketing Cloud is implemented later.
Correct Answer: A,D 🗳️
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