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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration | 22% | - Integrate with Service Cloud - Integrate with Commerce Cloud - Connect to external systems using APIs - Integrate with Salesforce CDP - Integrate with Marketing Cloud |
| Loyalty Program and Process Configuration | 52% | - Configure foundational program settings - Set up currencies, points, and transaction processing - Configure partner management and collaboration - Set up tier models, qualification, and progression - Manage member enrollment, profiles, and preferences - Configure permissions and security model - Define incentives, experiential rewards, and vouchers |
| On-Going Loyalty Management | 10% | - Configure analytics, dashboards, and reporting - Monitor program performance and optimize - Manage program updates and enhancements |
| Strategies and Design | 16% | - Assess business requirements and define loyalty solution - Define points, benefits, and redemption processes - Design promotion lifecycle and engagement strategies - Design loyalty program architecture and data model - Apply implementation best practices |
Salesforce Loyalty Management Accredited Professional Sample Questions:
1. Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data spread across many Loyalty Management objects?
A) Batch Management
B) Decision Table
C) Quick Actions
D) Data Processing Engine
2. A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
A)
B)
C)
D) 
3. A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.
What does the Program Administrator need to do for a new member to earn this promotion?
A) Create an autolaunched flow using Transaction Journal, Loyalty Ledger, and Get Loyalty Promotions for Transactions
B) Create an autolaunched flow using Journal Type. Journal SubType, Transaction Journal, Credit Points ° action, and Issue Voucher action
C) Create a record triggered flow using Journal Type, Journal SubType, Transaction Journal, and Process O Member Benefit Action
D) Create a record triggered flow using Journal Type. Journal SubType, Transaction Journal. Credit Points action and Issue Voucher action
4. What three types of vouchers can be configured in Loyalty Management?
A) Product or Service
B) Promo Code
C) Discount Percentage
D) Fixed Value
E) Gift Card
5. Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?
A) Process zip files full of Loyalty Transactions coming from point-of-sales systems
B) Load large volumes of external data coming from external systems
C) Tracks the status and health of batch jobs
D) Process large volumes of transactions
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B,C,D | Question # 5 Answer: C,D |






