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Avaya 7004-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Overview | 20% | - Avaya Aura integration - CS1000 platform components - Hardware and software versions |
| Troubleshooting & Diagnostics | 20% | - Call processing issues - Fault isolation methodology - Network and signaling problems |
| Configuration & Feature Management | 25% | - Dial plan and routing configuration - User and station administration - Feature activation and management |
| Security & System Integrity | 10% | - Access control and user rights - Security best practices |
| System Maintenance & Operations | 25% | - Software upgrades and patching - Backup and recovery procedures - System monitoring and performance management |
Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:
Question 1
Click the Exhibit button.
You manage a Communication Server 1000 RIs. 7 x system at a customer site. The customer reports that extension 2000 cannot make an unassisted long distance calls.
With reference to the exhibit, which feature is restricting the user?
A. CLS
B. CLRO
C. CCSA
D. CCBA
Question 2
In order for Zone Based Dialing On-Net Call routing (Inter-site) to be used, users are required to dial an E.164 number (either International or National number), for calls between sites.
For this to be true, and for the system to pass the proper Calling Line ID (CLID), which prompt must be configured?
A. Country Code, NPA and NXX must be configured within the ZBD IE of an ISDN message
B. ZBD option in the Customer Data block must be configured to PUB.
C. The D1ALPLAN prompt must be configured to PPV.
D. The DIALPLAN prompt in CDB must be configured to PUB.
Question 3
Which functionality do TIE trunks provide?
A. provide incoming or outgoing service only, and not a combination of incoming/outgoing connections
B. connects two different PBXs, whether In the same budding or farther away
C. allows an outside caller to dial a station on a PBX directory
D. connects a telephone companies' central office and the PBX of a customer
Question 4
Which Overlay (LD) is used to find an unused card slot (LUC) for a new Digital Line Card that will support five digital telephones?
A. LD 21
B. LD 22
C. LD 20
D. LD 81
Question 5
Click the Exhibit button.
Given a company's dialing plan shown in the exhibit, if a station user at the company in the New York City is attempting to place a call to Albany and the station dial AC1+661+7449, what will happen to the call?
A. The call will terminate at the LDN of 518-267-7300 over Route 10
B. The call will terminate at the Albany location at extension 7449.
C. The call will terminate at the Boston location at extension 7449.
D. The call will not complete and the user will receive the interface treatment as defined in the Customer Data Block (CDB) for that customer.
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: B |






