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Cisco 642-770 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Network Monitoring and Management Tools | 20% | - Cisco IOS / IOS XR Management Features - Performance Monitoring and KPI Tracking - SNMPv2/v3, Syslog, and NTP |
| Service Provider Network Operations Environment | 25% | - ITIL-aligned Operational Processes - IP NGN and Service Provider Core Architecture - Network Operations Center (NOC) Structure and Workflows |
| Troubleshooting Methodologies | 10% | - Systematic Troubleshooting Approach - Layer 2/3 and Service-Specific Issues - Documentation and Knowledge Transfer |
| Change and Release Management | 20% | - Risk Assessment and Implementation Planning - Post-change Verification and Documentation - Change Request Lifecycle |
| Incident and Problem Management | 25% | - Escalation Procedures per SLA - Root Cause Analysis and Problem Resolution - Incident Detection, Logging, and Classification |
Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:
Question 1
Which four items are necessary to ensure compliance with global configuration templates? (Choose four.)
A. Regular auditing of all devices for configuration compliance and proper handling of exceptions found.
B. Effective change control process and policy will always guarantee accurate configuration information for all devices associated with any change.
C. Always use the global configuration templates stored on your laptop rather than copying a configuration off a similar device.
D. Pushing configuration updates to affected devices when a change to configuration standards is necessary.
E. Never make unauthorized changes.
F. A well-defined Service Asset Configuration Management process based on leading practices and supported by organizational policy.
Question 2
Which three areas could be impacted by a change in the network environment? (Choose three.)
A. network management KPI
B. critical success factors
C. disaster recovery plan
D. as-built network documentation
E. service level agreements
Question 3
Which commands could be used to verify that the software upgrade change was completed properly on a Cisco IOS router?
A. show disk
B. show software version
C. show upgrade complete
D. show version
E. show target configuration
Question 4
Which command displays the target configuration in Cisco IOS XR Software?
A. show config
B. show config running
C. show config merge
D. show running-config
Question 5
Which two statements about SNMP in Cisco IOS and IOS XR Software are true? (Choose two.)
A. SNMPv3 is not supported in Cisco IOS Software.
B. Informs are not supported in Cisco IOS XR Software.
C. SNMPv3 privacy (encryption) is not supported in Cisco IOS XR Software.
D. Informs are not supported in Cisco IOS Software.
E. MIBs in Cisco IOS XR Software are handled by four different mibd processes, which are controlled by snmpd.
Solutions:
| Question 1 Answer: A,D,E,F | Question 2 Answer: C,D,E | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: B,E |






