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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

Question 1

Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A. skill group data
B. configuration requests
C. routing and DMP control traffic
D. Real-Time Monitoring

Question 2

The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides three bandwidth values. How are they used?

A. The High value is used to size the priority queue for the QoS tagging at AF31.
B. The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.
C. The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.
D. The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.

Question 3

In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is true?

A. WebView 8.0(x) reports can be automatically converted to Cisco Unified Intelligence Center 8.0(x) templates.
B. WebView 8.0(x) does not include report templates for 15-minute-interval reports.
C. Cisco Unified Intelligence Center 8.0(x) includes stock report templates for Cisco Unified Contact Center Express.
D. Cisco Unified Intelligence Center 8.0(x) includes an Event Viewer tool to display system error and warnings.

Question 4

When a Cisco Unified Contact Center Enterprise agent transfers a call to another agent on a different Cisco Unified Communications Manager cluster, what is the impact if the agent dials the phone number of the second agent directly to perform the transfer?

A. The caller will not hear queue music during the transfer.
B. The second agent will not get screen pop data about the call.
C. The second agent will not be able to perform a secondary transfer of the call.
D. The different call leg records will be linked in the Cisco Unified Contact Center Enterprise database Termination Call Detail Variable Table.

Question 5

In the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, how many total lines can the CTI Desktop monitor on the Cisco Unified IP phone?

A. two: one ACD and one personal lines
B. four: two ACD and two personal lines
C. fivE. one ACD and four personal lines
D. threE. one ACD and two personal lines
E. four: one ACD and three personal lines
F. fivE. two ACD and three personal lines
G. threE. two ACD and one personal lines

Solutions: