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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

A) Avaya Aura® Elite Multichannel
B) Avaya Call Management System
C) Avaya Intelligent Customer Routing
D) Avaya IX™ Workforce Engagement

2. Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A) Avaya Aura® Application Enablement Services
B) Avaya Aura® Session Manager
C) Avaya Aura® Media Server
D) Avaya Aura® Session Border Controller

3. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A) EC500
B) SIP
C) PRI
D) CTI

4. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
B) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
C) Elite Multichannel 6.6 uses SSLv3
D) Elite Multichannel 6.6 supports WebLM Release 6.x.

5. Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

A) vCenter Manager
B) Avaya Update Manager
C) Avaya Maestro
D) Capacity Planner

Solutions: