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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A) Integration Service Status
B) Capture Status
C) Recorder Status Summary
D) Configuration Checker

2. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Condition
B) Schedule
C) Attribute
D) Rule

3. You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?

A) You have not created a valid profile
B) You have not created the profile as a supervisor
C) You have not created the user name and password .
D) You have not created the profile as a manager

4. Happens when the framework installation fails?

A) All installation errors Will appear on the alarms page of Element Manager
B) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
C) Errors Will appear in black text in the SR tool.
D) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.

5. In which migration process to Avaya Workforce Engagement can the test mode migration be used?

A) Site migration
B) Side-by-side
C) Server reuse
D) In-place

Solutions: