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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

A) Survey templates are limited to outbound calls
B) Internal transfers terminate the original contact flow context
C) Queue transfers disable post-call events globally
D) Experience Management requires UCCX integration

2. Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?

A) Agent DN
B) Desktop
C) Extension
D) Browser

3. The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?

A) queue-level configuration
B) flow-based configuration
C) global configuration
D) scheduled recording configuration

4. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
B) Set up a Receive node that uses a custom event that matches the Webex bot email.
C) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
D) Set up a Receive node that uses a custom event that matches the user email.

5. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Debug Console
B) Export Logs
C) Templates
D) Watchtower
E) Reports

Solutions: