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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four view modes are available in the Report Editor?

A) Design View
B) Graphical View
C) Data Set View
D) Report View
E) Layout View
F) Database View

2. Which six actions can have a null value?

A) Set Status
B) Set Fields
C) Set Queue
D) Set Category
E) Set Assigned
F) Set Mailbox
G) Set Product
H) Set SLAs
I) Set Disposition
J) Set Agent

3. Which four statements are true about incident rules?

A) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
B) A catch-all rule has no impact on incident rules.
C) Incident rules should have one rule state.
D) All incident rules should have an action to transit from the initial state to another state.
E) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
F) Incident rules should have a minimum of two rule states.
G) A catch-all escalation action has no impact on incident rules.

4. Which three statements are true about navigation sets?

A) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
B) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
C) The same navigation set can be set for different interfaces.
D) Using navigation sets, you can configure which quick search reports can be seen.
E) Using navigation sets, you can configure whether to show the Home navigation pane or not.
F) Using navigation sets, you can define what new objects can be created by using the File menu.

5. Which three events are available with the JavaScript API?

A) onbeforesave ()
B) aftersave()
C) onsaveclose ()
D) ondataupdated()
E) onrefresh()
F) enclose ()

Solutions: