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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Agent Desktop & Console Extensions | 15% | - Agent Scripting and Workflows - Desktop Add-ins using .NET - Console Customization |
| Topic 2: Customer Portal Customization | 35% | - Portal Framework and Deployment - Custom Widget Development - Standard and Syndicated Widgets - Models, Controllers and JavaScript - Look and Feel Customization |
| Topic 3: Deployment & Troubleshooting | 5% | - Performance Optimization - Deployment Process - Logging and Debugging |
| Topic 4: Integration APIs | 25% | - Connect for PHP - Connect Web Services for SOAP - Connect REST API - Authentication and Security |
| Topic 5: Oracle B2C Service Architecture & Data Model | 20% | - Data Access and Security Model - Connect Common Object Model (CCOM) - RightNow Object Query Language (ROQL) - Custom Objects and Fields |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
1. Identify the format in which date values are specified in the where clause of a ROQL query by using Connect for PHP.
A) UNIX time stamp format
B) ISO8601 using the UTC time zone
C) yyyy-mm-dd format and evaluated using the time zone specified by the tzinterface configuration setting
D) the format specified by the dtf_short_date configuration setting and evaluated using the time zone specified by the tz_interface configuration setting
2. You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
Which approach is required to create this customization?
A) Create a custom widget that removes undesired entries from the page by examiningthe output HTML.
B) Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.
C) Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the appliedfilter.
D) Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.
3. You have a client that has a nonstandard data import and cannot use Connect Web Services for SOAP or the Data Import Wizard. This requires you to write script to handle the import. What is the correct method and folder to upload the script?
A) Using WebDAV, create a new folder in euf/development named scripts and copy your script into it.
B) Using File Manager within the console, select import scripts and upload your script into it.
C) Using WebDAV, create a new folder in euf/assets named import and copy your script into it.
D) Using File Manager within the console, select custom scripts and upload your script into it.
4. You have extended the standard Contact model to a custom model named Extendedcontact, which contains the addcustomName ()function. You have completed the mapping inextensions.ymi file already.
What is the correct code to call this function from a custom controller?
A)
B)
C)
D)
E)
A) Option D
B) Option A
C) Option C
D) Option B
5. After a recent edit to the Support Home page, your client notices that Analytics is showing a massive drop in visits being recorded.
Which edit caused the reporting change?
A) The post_report_get_data hook is missing or incorrect.
B) The default mapping is missing or incorrect.
C) The pre_paga_render hook is missing or incorrect.
D) The click_stream attribute is missing or incorrect.
E) The pre_report_get_data hook is missing or incorrect.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |






