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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A) Ask employees to respond to messages with emoji reactions.
B) Create a workflow where employees can engage by submitting questions.
C) Leave posting permissions open to encourage engagement.
D) Restrict posting permissions to include only the session moderators.
E) Encourage employees to delete answered questions to keep the channel organized.

2. You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

A) Users cannot use channels while the workspace is being migrated, but can still direct message each other.
B) Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.
C) Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.
D) Users are deactivated at the org level, but can still access the migrating workspace.

3. You are preparing to deliver a live learning session to a client.
What is the best way to ensure your learners can participate in interactive activities in Slack during the training?

A) Add all attendees to a read-only channel with Slack tips and tricks.
B) Add attendees as guests to a generic sandbox environment.
C) Create a private training channel.
D) Create a public training channel.

4. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
B) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
C) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
D) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.

5. Betalog Corp is planning a grid launch with three workspaces. They would like a default announcement channel for all members in the grid.
What guidance can you provide Betalog's Slack admins to meet their requirement?

A) In org settings, create a channel and make it a default org-wide channel. Add the channel to the other two workspaces.
B) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.
In org settings, make it a default channel.
C) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.In the workspace settings, make it a default channel.
D) In org settings, create a channel and make it a default channel. Add all three workspaces to the channel.

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