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ServiceNow Certified Implementation Specialist Event Management certification is an intermediate-level certification. It is designed for experienced implementation specialists who have completed the ServiceNow Certified Implementation Specialist Configuration and Administration, or equivalent, and have at least one year of experience in implementing ServiceNow applications.
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ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Sources and Integration | 10% | - Third-party integration best practices - Supported event sources and protocols - Monitoring tool integration - Metric connectors and data collection |
| Topic 2: Architecture and Discovery | 10% | - Event Management architecture - Discovery and MID Server components - Monitoring process and data flow - CMDB integration and dependency mapping |
| Topic 3: Event Configuration and Processing | 27% | - Scripting: Regex, JavaScript, PowerShell - Inbound actions and event management jobs - Event rules, filters, thresholds, and field mapping - Event lifecycle and processing flow - CI binding and identification - Connectors: preconfigured, custom, push/pull methods |
| Topic 4: Event Management Overview | 13% | - Common Service Data Model - Customer challenges and business value - Key features and capabilities - IT Operations Management (ITOM) solution - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps |
| Topic 5: Administration and Optimization | 10% | - Performance tuning and noise reduction - Best practices and operational efficiency - Maintenance and troubleshooting - Security and access control |
| Topic 6: Alerts and Correlation | 30% | - Incident creation and integration - Alert Intelligence and Service Operations Workspace features - Alert definition and attributes - Impact profiles, impact trees, and service impact analysis - Alert processing and management rules - Priority calculation, scoring, and groups - Alert grouping and correlation strategies |
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